ALL YOUR COMMUNICATION WORKFLOWS IN ONE PLATFORM
Track calls, agents, campaigns, messaging and call health in real time. Bring your team and customer communication into one workspace.
PLATFORM
From calling and supervisor visibility to messaging and call health, your workflows connect in one platform.
In a call 02:14
Waiting
On break
In a call 01:32
Campaign overview
1,284 callsIllustrative operational dataFrom calls to customer records, assignments to outcomes.
Your team always has the context it needs.
Review duration, system outcome, agent outcome and recording status in context. Find the details you need with Call Explorer.
Import customers, assign records to agents and manage calling from one shared structure. Connect manual and automatic dialing with customer follow-up.
Review connection outcomes alongside the daily rhythm of your operations. Move from an overview to the details of an individual call.
Manage how customer data is shown across your team with phone masking and permission policies.
Agent view · Masked number
Connect SMS and WhatsApp with customer follow-up. Provider accounts and configuration are required; usage charges are separate.
Import customers and create your campaign.
Allocate records to your team and plan the calling workflow.
Manage conversations and callbacks from the agent workspace.
Review call outcomes, health and recording status.
Workflow visuals are illustrative. They contain no real customer data.
Agent focus, supervisor visibility,
and the manager’s overview come together in one platform.
Your calling queue, customer record and scheduled callbacks share one workspace. Your next step stays in view.
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In a call · 02:14Listen, assist the agent or join the conversation. Explore the mode that fits the situation.
Modes depend on user permissions and the installed telephony infrastructure. This illustration explains the workflow; it does not start a live call.
An authorised supervisor listens to an active call and follows the conversation between the customer and agent.
Access controls are part of everyday operations. Manage visibility from user roles and tenant scope to session verification and activity history.
Review activity history and recordings within your permissions. Let’s assess access rules against your organisation’s workflows.
Explore in a demoTell us about your team and requirements. Let’s assess Qallivra through your own use case.
Your request is reviewed by the Qallivra team. We will contact you via Telegram.
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